FAQ
Q: WHERE IS MY ORDER?
Once you’ve received your shipping confirmation email you can click HERE to see the status of your order. It may take 24 hours for tracking updates to appear.
Q: WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
Once an order is placed, it cannot be modified or canceled. However feel free to email Customer Service at info@richandfamous.la and one of our representatives will do their best to accommodate your change. Changes will be accommodated only for orders if wrong style, wrong color, or wrong size was placed.
Q: CAN I EXCHANGE FOR A DIFFERENT SIZE?
Unfortunately, we can't support exchanges at this time. We recommend placing a new order and returning the other item using our quick and easy returns link HERE.
Q: HOW CAN I RETURN MY ORDER?
Most orders shipped within the United States can be returned or exchanged within 14 days of receipt.
You can visit this link to view our return policy and return your order. The return shipping amount will be deducted from your refund.
Items purchased as "FINAL SALE" cannot be returned or exchanged, no exceptions.
Q:HOW CAN I GUARANTEE THAT THE PRODUCT I PURCHASED IS AUTHENTIC?
Authentic Rich and Famous products are available on our website and at our stockist's locations. Please contact Customer Service for specific inquiries.
Our company does not offer merchandise for sale through individuals, flea markets, unauthorized retail locations, or at auctions.